Electric Embers
EE Support:
NPOMail Users Guide

For the basic email service included with Web hosting, please see Basic Email.

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FAQ

Account settings

To send or receive messages with POP or IMAP client software you must use authentication -- that is, telling the server your email address and password so it knows you are allowed.
  Incoming (POP/IMAP):
               server:   npomail.electricembers.net
             username:   username@your-domain.org (ie. your full email address)
             password:   ********
 secure password auth:   OFF

      Outgoing (SMTP):
               server:   npomail.electricembers.net
  username & password:   (same as incoming connection)
          server port:   587
We highly recommend that you also enable security on all your email connections, as described in the next section.

Secure connections (SSL/TLS)

Secure connections for POP, IMAP, and SMTP are optional, not used in email software by default, but highly recommended for all users and necessary for certain situations described in the FAQ.

To secure your connections, go to the account settings configuration in your email client and find the Secure Connections section, under the server settings or advanced settings. We highly recommend simply choosing TLS as the security option for each protocol (POP, IMAP, and SMTP), as it will not require any other changes. Do not enable "Secure Password Authentication".

If your email client has trouble using TLS (for instance MS Outlook seems to only do SSL, not TLS), you can instead choose SSL and make the following changes to port numbers. In some email clients, selecting SSL will automatically also change the port number to the correct value:

  • SMTP with SSL: Change the server port from 587 above to 465.
  • POP with SSL: Change the server port from the default 110 to 995.
  • IMAP with SSL: Change the server port from the default 143 to 993.
To eliminate complaints from your email software about the server certificate, you may need to download and install the root certificate from our certificate authority.

Webmail

You can access your email via the Web by browsing to http://mail.your-domain.org and logging in with your short username. This connection is always encrypted with SSL for your protection.

Note that if you are also using an email program which uses POP, and have not changed its default behavior, all messages in the Inbox are downloaded and deleted from the server each time you connect. This makes POP + Webmail not very compatible. If you want to keep your mail on the server for access from multiple locations, you can either use the IMAP protocol, or change the POP setting to leave messages on the server. IMAP works just like Webmail in that messages are stored on the server and accessible from anywhere.

   webmail

Forwarding and vacation messages

You can temporarily forward your mail to another account, or set up a vacation message to auto-reply to incoming mail. Log in to Webmail and click Options --> Forwarding and Vacation Message. You can have either forwarding or a vacation message active, but not both at the same time.

To have both a vacation autoreply and forwarding, turn on the vacation autoreply, then set up a filter that looks like this: 

    If From Matches Regex .* then move/copy to email@address.com
If you want to forward your mail permanently, you should instead have your postmaster set up your address as an alias, rather than a real mailbox.

Changing passwords

You can change your email password by logging in to Webmail and clicking Options --> Change Password. Enter your current password and your new password (twice), and click [Submit]. Of course, you must also update your password in your email program if you use one. If you do not know your password, have your postmaster reset it for you.

Automatic filtering of spam/viruses

Our NPOShield system identifies spam and virus messages by inserting [SPAM] or [VIRUS] into the subject line. These messages are then automatically filtered into folders named Spam and Virus on the NPOMail server, where you can view them via Webmail or an IMAP client (not POP). Messages in these folders, and in the trash, will be automatically purged after 14 days.

Built-in group address

You can write to all of your organization's email accounts at once by sending a message to all@your-domain.org. This special address is not valid for mail coming in from the Internet, in order to prevent abuse and spam, but you can use it from anywhere by logging into your NPOMail account via Webmail and sending from there.


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